AI boosts local business with automated review recommendations

A step-by-step guide to understanding how AI systems read your reviews, respond to customers, and decide which businesses get recommended first.

Late on a Tuesday evening, a restaurant owner in Portland checks her phone. Three new Google reviews arrived in the last hour one five-star praise for the new seasonal menu, one three-star critique of wait time, and one two-star complaint about a cold appetizer. She reads each one carefully, types individual responses, and finally closes the app at midnight. The next morning, an AI system somewhere has already ingested those reviews, parsed their sentiment, and updated its internal model of that restaurant's...